Return and Refund Policy of Physical Products

At Indigo Car Care Club, we want you to be completely satisfied with your purchase. If for any reason you are not happy with a product you ordered, this policy explains how returns and refunds are handled.

Eligibility for Returns

  • Items may be returned within 7 days of delivery.

  • To be eligible for a return:

    • The item must be unused, unopened and in its original packaging.

    • You must provide a proof of purchase (order number, receipt, or invoice).

  • Used, damaged or altered items are not eligible for return unless the product was defective upon arrival.

Non-Returnable Items

The following cannot be returned:

  • Gift cards.

  • Discounted or clearance items.

  • Opened or partially used consumable products (e.g., cleaning solutions, polishes, wax).

Damaged or Defective Products

  • If your product arrives damaged or defective, please notify us within 48 hours of delivery.

  • We will arrange for a replacement or full refund at no additional cost.

Refund Process

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be issued to the original payment method within 7–10 business days.

  • Shipping fees are non-refundable, except in cases where we shipped the wrong or defective product.

Exchanges

  • We only replace items if they are defective or damaged.

  • If you need an exchange for the same product, contact us with your order details.

Return Shipping

  • Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (wrong item shipped, damaged product).

  • We recommend using a trackable shipping service to ensure safe return.

Contact Us

For questions or to initiate a return, please reach out to our support team: +254112657174 or [email protected]