Booking Policy

Introduction

Indigo Car Care Club proudly offers premier mobile detailing services directly to your doorstep within Nairobi City and it’s environs. To ensure excellence and transparency in service delivery, we present our detailed policy and pricing structure below.

Service Area and Charges

  • Location: Our services are available within Nairobi City limits and it’s environs.
  • Locations further out will receive a custom quote.
  • All prices are inclusive of VAT and are non- negotiable.

Multiple Visits

  • Services requiring multiple visits will see the surcharge applied for each day our team is deployed to the site.

Booking and Payment

  • Advance Booking: Bookings must be confirmed at least 48 hours in advance.
  • Confirmation: A booking is only confirmed upon full payment of the mobile detailing fee, including any surcharges.
  • Payment Methods: Details on accepted payment methods will be provided upon booking.

Service Limitations

  • Availability: Execution of services is dependent on factors such as location, vehicle access, and others. In some cases, we may advise the vehicle be brought to our facility for best results.
  • Exclusions: Regular car washes are not included in our mobile detailing offerings.
  • We request that vehicles are ready in an accessible area prior to our team’s arrival. All valuables should be removed from the vehicle.

Disclaimer

  • Our ability to deliver mobile detailing services is contingent upon scheduling availability and may be influenced by external factors such as weather conditions. We appreciate your understanding and flexibility.

Cancellation and Refund Policy

  • Cancellations require a minimum 48-hour notice for a full refund. Late cancellations are not eligible for a refund.
  • Should we cancel a service for any reason, customers are entitled to a full refund or an option to reschedule without extra charges.

Rescheduling

  • Rescheduling an appointment is free of charge at least 24 hours before the scheduled appointment time.
  • Rescheduling later than 24 hrs before your scheduled appointment will attract a rescheduling fee of 25% of the scheduled service cost.
  • You are allowed to reschedule up to 3 times in a month before forfeiting your booking fee.

 

The Indigo Car Care Club  is committed to providing high-quality mobile detailing services that cater to your vehicle’s needs. Our clear policy and pricing ensure transparency and satisfaction for all our valued clients. For bookings or further inquiries, please reach out to us through our designated contact channels: +254112657174 or [email protected]

Thank you for considering Indigo Distribution Limited for your vehicle detailing needs.